Immutable Audit Trails For vCons
Transparency, Governance, Compliance, & Data Protection
Using vCon and SCITT, companies can interoperate across transcriptions, consent, and CRM systems to enable verifiable workflows and prove that customer PII has been handled responsibly. Rather than leaving “trust in the caller” to act upon your requests, consumers will have proof of what they said, when they said it, and for what purpose.
Call Center Automation Requires Transparency & Accountability
For companies to manage customer interactions through outsourced customer services specialists, conversations are often recorded, transcribed, and processed for summary reporting and actionable tracking. But this raises questions of compliance: with all this PII flying around in different formats across company borders, how does a customer know that their data is being handled appropriately? And how do processing companies prove it?
vCon & SCITT: Providing Transparency and Trust
Ensuring Data Integrity and Processing Transparency
Transparency
Data integrity
Compliance
Trust
DataTrails API-first solution provides a trust & visibility layer to support trustworthy data distribution & resolve contested scenarios. DataTrails tracks the provenance of data in a tamper-evident ledger to detect fake data & prove authenticity. Fine-grained attribute based access controls ensure the right data gets to the right place. Supporting IETF SCITT standards, DataTrails makes it easy to integrate with apps that rely on safe, secure & trustworthy data. When integrated with vCon conservers DataTrails provides quick and reliable means to prove the provenance and evolution of vCons as the customer consent relationship develops.
Top Benefits
Data Integrity
Eliminate uncertain about the authenticity of historical VCON records by enabling developers to trace and authenticate the vCon provenance on a tamper-proof log
Accountability
Ensure compliance by leveraging DataTrails to document and verify mutually accountable records.
Confidence
Boost stakeholder confidence by providing a transparent audit trail of consent and compliance actions, enabling anyone you choose to verify and understand decision-making processes.
vCon and SCITT In Action
See how it's done
DataTrails has partnered with numerous companies to demonstrate long term vCon integrity through immutable audit trails and committed the results to open source software. The process and design have been written up in detail and we welcome others to join us in responsible, traceable PII processing.
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Contact us to set up a demonstration of the DataTrails platform with one of our provenance specialists